I yelp-ed about this already but I can give you a longer story here.
Our day began with wondering where to go for lunch. We ended up at Rubios in Vallejo because I had never been there and my lunchmate said it was good and kinda healthy.
My first impression is, OK, nowhere to sit but outside in the 400 degree weather…but whatever, we were already here. The line wasn’t that long, we were like the first ones there. I think there was only two other people before us. The menu was odd…lots of fish taco type stuff…but I found nachos and figured that was safe. I ordered steak nachos…I found the sticker price obnoxious but we were already there so here goes the yelp review, see my comments after:
If I could, I’d give this place negative 5 stars! Where else can you find 9 dollar steak nachos with barely ANY meat that take 30 plus minutes to make?! HERE!!!!!!! That’s where.
When I inquired about the long wait, the manager said “They’re supposed to cook the orders as they come.” To which I said, “Then why did you give that guy and that lady their orders when they came after I was sitting down waiting?” The lady also ordered steak nachos… suspicious? Maybe…
My friend says the last time she was there they forgot her order and refunded her money and apologised profusely.
This “lovely” manager didn’t even apologise and was in fact, irritated and walking away when my lunch mate said “You’re just going to walk away and not do anything?” He came back doubly irritated and said “What would you like me to do for her?!” She said “Refund her money or something.”
At this point, Mr. irritated pulled out this HUGE wad of comp cards and handed me one without saying a word and walked away. I was like wow… Guess what buddy, you’re going on my blog! And here I am writing in Yelp. My blog is over on wordpress under cnith’s thoughts and I am going to blog there about this too, so it wasn’t an empty threat. Not that he woudl have heard me had I said it anyway since in three sprints he was back in the counter looking clueless.
I’m never going back there again! Did I mention about 6 people, INCLUDING my lunch mate had to inquire about their food in order to get it? Yeah, this place is disorganised! NEVER go there unless you want frustration with your meal or have six hours to wait for your food!
Now you might say, OK well they were busy, come on now… But honestly, this isn’t some fancy restaurant, it’s a step up from FAST FOOD. My lunchmate’s food took like ten minutes less and all she had was TACOS. Tell me in what world do tacos take 20 minutes to make when it’s just tortillas and meat?! Apparently, at the Rubio’s world, this is normal. But WHY!?
And why does a man pull out a huge wad of comp cards if this was a simple oops? No. Obviously it happens ALL THE TIME so he needs a huge wad so he doesn’t run out! That’s just crazy, you know? I’d be ashamed to have to give one of those out but no, he handed it like it was nothing, albeit with annoyance that he had to pull out his wad again.
How about you guys just fix your issue. First order comes in first one to come OUT. It’s simple math and logic, what the heck!?