Putah Creek Cafe in Winters, CA

The food itself is good, SOMEtimes…  We’ve been here a couple of times and the first time the tomatoes on my burger were farm fresh!  The burger itself was tasty.  My daughter had the chicken fried steak and eggs meal and the potatos were fresh and the meat was fork tender.  We decided to come back and it was never the same.  I saw fresh squeezed orange juice in the mimosa so I had them bring me some (without the mimosa part) and I can see WHY they need the mimosa part.  This so called fresh squeezed tastes like minute maid or some other box from concentrate OJ.  Sooo disappointed!

The burgers are still OK but I guess we were there like right after farmer’s market day or something because that first time everything was fresh tasting!  The times after that, not even close.  So the food is, I guess, a hit or miss at this place.
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But the service, oh my god, the service is HORRIBLE at this place.  The staff kind of forget about you and even to pay is a nightmare.  I could have walked out in the half an hour it took to stand in line to pay only to have some old BAT come in at the last second, CUT IN LINE, and pay her bill.  I said to the staff, I was here before her but do you think they cared? Nope.  Not about the line behind me or anything, they just said, give me a moment and took the bat’s money.  Ask me if I gave them a tip? Go ahead…

That’s right a BIG FAT ZERO is what they got. I should have been nice though… put on their receipt under tip: “Please pay attention to the people who eat at your place!”  I don’t feel bad for the zero tip. Not ONE bit. No one worked even slightly hard for their tip.  In fact, it must be so expected they don’t do anything at all and get paid to bring your food out to you and then YOU have to get up, stand in line to pay the bill.  This isn’t fast food, people!!

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I expect to be told the wait is blah, get seated, get my water, and then about 5-10 mins not a half hour (!) to get someone to get my order.  I think this is why the wait times are so long, because like I said, the staff forgets about you.  Now, it could be a serious understaffing problem but I don’t know, I did see plenty of bodies around but who knows, maybe they were all dishwashers.  In any case, I don’t see myself coming back.  Winters looks like a nice little town but yeah, we’ll probably find another place to stop by on the way to Berryessa.  Oh well… Like Alton said:

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Oh Rubio’s, I was sooo hoping you were good!

I yelp-ed about this already but I can give you a longer story here.

Our day began with wondering where to go for lunch.  We ended up at Rubios in Vallejo because I had never been there and my lunchmate said it was good and kinda healthy.

My first impression is, OK, nowhere to sit but outside in the 400 degree weather…but whatever, we were already here.  The line wasn’t that long, we were like the first ones there.  I think there was only two other people before us.  The menu was odd…lots of fish taco type stuff…but I found nachos and figured that was safe.  I ordered steak nachos…I found the sticker price obnoxious but we were already there so here goes the yelp review, see my comments after:

If I could, I’d give this place negative 5 stars!  Where else can you find 9 dollar steak nachos with barely ANY meat that take 30 plus minutes to make?!  HERE!!!!!!!  That’s where.

When I inquired about the long wait, the manager said “They’re supposed to cook the orders as they come.” To which I said, “Then why did you give that guy and that lady their orders when they came after I was sitting down waiting?”  The lady also ordered steak nachos… suspicious?  Maybe…

My friend says the last time she was there they forgot her order and refunded her money and apologised profusely.

This “lovely” manager didn’t even apologise and was in fact, irritated and walking away when my lunch mate said “You’re just going to walk away and not do anything?”  He came back doubly irritated and said “What would you like me to do for her?!”  She said “Refund her money or something.”

At this point, Mr. irritated pulled out this HUGE wad of comp cards and handed me one without saying a word and walked away.  I was like wow…  Guess what buddy, you’re going on my blog!  And here I am writing in Yelp.   My blog is over on wordpress under cnith’s thoughts and I am going to blog there about this too, so it wasn’t an empty threat.  Not that he woudl have heard me had I said it anyway since in three sprints he was back in the counter looking clueless.

I’m never going back there again!  Did I mention about 6 people, INCLUDING my lunch mate had to inquire about their food in order to get it?  Yeah, this place is disorganised! NEVER go there unless you want frustration with your meal or have six hours to wait for your food!

Now you might say, OK well they were busy, come on now…  But honestly, this isn’t some fancy restaurant, it’s a step up from FAST FOOD.  My lunchmate’s food took like ten minutes less and all she had was TACOS.  Tell me in what world do tacos take 20 minutes to make when it’s just tortillas and meat?!  Apparently, at the Rubio’s world, this is normal.  But WHY!?

And why does a man pull out a huge wad of comp cards if this was a simple oops?  No.  Obviously it happens ALL THE TIME so he needs a huge wad so he doesn’t run out!  That’s just crazy, you know?   I’d be ashamed to have to give one of those out but no, he handed it like it was nothing, albeit with annoyance that he had to pull out his wad again.

How about you guys just fix your issue.  First order comes in first one to come OUT.  It’s simple math and logic, what the heck!?